Customer Testimonials
I really appreciate the service that I received from Primo. He connected me to the right people to expedite my paperwork! Trying to conduct business during the holiday season can be very difficult. I was transferred to many people, delaying the process of getting my lease paid for. Thank you Primo for helping me!!
⭐ 0 Star Review but it wasn’t an option!
“Extremely Disappointed After Years of Loyalty”
I’ve been a loyal customer of Napleton Autowerks in Schererville Infiana for nearly 10 years and have purchased two Mercedes-Benz vehicles from them — first with Victor, and later with Juan. I’ve always done my service here as well, but after my most recent experience, I can confidently say I’ll never return or recommend this dealership again.
When I bought my Mercedes (i took an Uber from Chicago to Indiana. It was (a GLC 250), it began shifting into neutral while I was driving, within the ... Read More DealerRater - Oct 14, 2025
The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.
Horrible customer service with giving 2 different prices on the Benz . Saying one price and then saying it’s 3500.00 more. Some shady stuff going on. Spend your money elsewhere. The mamagment team should do better.
From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us top tier customer service and made the buying process painless. Finally we worked with Jeff to finalize things and he helped complete our purchase with the same great attention to customer service and care as the rest of the team. ... Read More DealerRater - Sep 21, 2023
emeka GOOD FOR SALES. SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A NUISANCE, PITY THEY ARE THE ONLY DEALERSHIP CLOSE TO MUNSTER!!!
GOOD FOR SALES. SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A NUISANCE, PITY THEY ARE THE ONLY DEALERSHIP CLOSE TO MUNSTER!!!
Addison and the team provided great service. They gave me the help, attention, and information I needed with a smile.
The dealer was fabulous. The staff was very friendly and attentive to anything I needed, Thank you.
Well, I returned to purchase a 2022 upgrade when I could have gone elsewhere. Natalie was fantastic when she sold me my first one earlier this year. I just chose to give someone else an opportunity to make a sale this time, so thank you Jason! (Jason, your name and picture is not listed under "Sales Dept." to select your rating.)
All the staff very helpful and made me feel very comfortable asking multiple questions. Would definitely recommend them to anyone 🙂
Vince was great! He was professional, friendly and very knowledgeable. Everybody there was quite nice and so helpful.
Saleswoman was great! However, the finance guy attempted to itemize "reconditioning fee" as a warranty charge. In all honesty he was charging me 1300 to fix the used car he currently own and sale me. If I didn't know any better I would've paid it. He also undervalued my trade in. Considering, the value of used cars is inflated he proceeded to discuss his concerns and unfairness. I left the dealership and the next day purchased a brand new 2022 430i BMW.
Everyone at the dealership was very helpful with our purchase. Robert Valle did a great job getting us through the process of choosing a vehicle, getting the financing sorted out (along with Roger Buss), going over the features in the car and reassuring us that if we have any questions he is there for us. I would recommend Napleton Autowerks of Indiana to anyone looking to make a car purchase. Also Jeffery Tamborrino did an excellent job of explaining the warranty and walking us through the paperwork!
From the moment I walked into Napleton Mercedes in Schererville, I was treated like a queen. Roger set me up to work with Holly Avant. She is brilliant! Holly answered every single question I had. She made sure that I was clear on what I was doing and that I understood every single process. Tony Turco checked by a few times and Roger did as well. Brandon was knowledgeable and incredibly helpful. Every single person I encountered made sure that I was happy and getting what I wanted. Nobody pressured me. I was very pleased with each person that worked ... Read More DealerRater - Jan 19, 2022
ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so I call Mercedes service (road side assistance included in my purchase price) to have my $71K car towed to Napleton Mercedes Service garage. Joe Durant is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. When I ... Read More DealerRater - Nov 10, 2021
despite the current limited inventory they had a vehicle and priced it reasonable. everyone was polite and helpful. would recommend them to other would-be purchasers
The process of purchasing a new vehicle was efficiently performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and knowledgeable.
Vince make purchasing a new car so easy. He was professional, explained everything, answered all my questions. My car purchase was quick, straightforward and stress free. If I could give ten stars I would. Excellent customer service. Everyone at the dealership is great.
Robert was the best salesman I've ever had during a car buying experience. Very courteous and informative throughout the process. Everyone was pleasant. The process took too long, tho!
Everyone was great. They answered all my questions, price was very reasonable compared to the three other dealerships I was dealing with. One was your sister dealer in Illinois. I asked if they can get me out of there in a timely manner and they were awesome.
Always pleased with the excellent service from this great and friendly group. Quick efficient service. I received a cleaned car which is much appreciated. I would definitely recommend others to come here. Thank you again.
The service was excellent they got me early got my auto back in time I love the fact they cleaned my car up you guys are the best
Great service. Reliable, trustworthy, knowledge and friendly staff. Great waiting room area and complimentary food and drinks. The staff goes above and beyond to satisfy customers!
Jeremy Talbert is an excellent mechanic and the only one I will let touch my Benz. He is a true asset to your company!!! He need a raise!!
This is my 4th Mercedes purchase at Napleton Autowerks in Scherrillville and as always it was a great experience. Jim my sells agent was great as well Tracy in finance. Unfortunately I don’t know the young lady’s name in the front office but she was great as well.
Always satisfied!!! I have said all I know to say. I am instantly waited on and do not have to wait . The waiting area is always clean.
Had issues regarding the car that needed to be addressed. Spoke to the sales associate and manager about these. The Issues were resolved with satisfaction.
From the time on walked in everyone was pleasant and very helpful. They gave us plenty of time and options of just what our needs were, as far as what exactly we wanted in our car.Our salesmen Matt was over the top.
I was treated well and the wok done seems to be good. I had to wait 2 weeks to get in due not having a loaner car and the car wash wasn't very good, in fact it was lacking badly.
I brought my car in for service and they were completely professional and I would recommend them to anybody. Gary the service manager was great and went above and beyond to fix my car.
Professional, fast, and overall pleasant. Will definitely come back for all of my service needs now. I have a light I would liked looked at.
Great experience! In the market for a new vehicle. A friend recommended this place. Juan Barnes was helpful and very knowledgeable on vehicles. I am not a fan of the car search and buying process but I have no complaints about this visit and that is always a plus for me. Even though I just started my search, I do appreciate this experience making my next one easier. Who is to say though...Juan was really able to sell me on Volvos so I might return! Thanks again for the experience.
I was in search of a new truck but sure on what I wanted. Juan Barnes helped me make a great decision on my investment. He's patient and knowledgeable. I will definitely recommend him to others.
Truly outstanding experience with Jim Dwyer in identifying our needs and finding the right vehicle for us, then locating and delivering it. Jim worked tirelessly to find exactly what we needed and make sure we were totally satisfied. We weren't even sure we were buying and told him so at the start. But he went out of his way to address our needs and did buy the car. He has also been great with questions after the sale as well, and always available for call or email. We bought in 2020 and shopping was done virtually, with a totally safe ... Read More DealerRater - Dec 12, 2020
What a wonderful patient and great customer service. They spent a long time working on my loan arrangement. Thanks for the time and patience and dedication.
I was very pleased with the service I received. I had a good test drive experience and Jim was helpful with assisting me with ordering my volvo.
Juan was terrific, very accommodating as I was happy with the car but wanted my son there when I was going to make the actual purchase.
Salesman was pleasant to work with. He was patient and understanding of my needs. I would recommend anyone searching for a vehicle to work with Jim Dwyer. I am more than satisfied with my experience with Schererville Napleton.
Definitely have a gem in Matt Mazur. He will go far. Went above and beyond to get me exactly the car I wanted and did not want my time.
The absolute best customer service. Junior is the consummate professional. Responds to texts or voicemails within minutes. Long time loyal Mercedes owner. Will only use Napelton.
Having just assumed the care of my car, I appreciated the informative evaluation of what needed to be done to my car so I can take it down south for the winter. I feel that I am good to go.
Outstanding experience from beginning to end. I highly recommend this dealership. Competitive pricing, friendly and knowledgeable staff, smooth transaction. We love our new Volvo XC40!
The sales process went very smoothly. All involved from General Management, to the Sales group to the Finance office, all were Very responsive to my many questions. Professional sales group! Would definitely shop at Napleton again. By the way, GREAT CAR.
Tony, Matt, Mike and Tracy were all so helpful. Tony greeted me and was warm and welcoming. Matt, my sales guy was cool and informative. Mike and Tracy worked together to get me a great deal on my 2020 XC-40 R design. I got the exact car I’ve wanted the past two years. I was in and out within 2 hours. You guys have a great team and I appreciate you guys!
Joe in service communicated well and explained all of the work that was being done to my car. I highly recommend Napleton Autowerks, and will continue using them for my service needs.
Service was great. Brandon in service did a great job handling our issue and making sure we were kept informed. Couldn't ask for more.
Overall attention to detail in the service seems good. Customer experience seems a bit more hit or miss.
On my first visit for service, I would say that service was exceptional (Other than the long wait for the loaner car to be made ready).
My most recent visit. Vehicle service was exceptional. Attention to customer experience, was not good.
upon dropping off my vehicle, I had already been given the expectation that no loaner was available, so that was fine. I was told that someone would be able to shuttle me home in 5 min. An hour later as I was ... Read More DealerRater - Sep 2, 2020
New customer but they made me feel like I'd been there for years!! Took care of all my asks, and were the most responsive MB team I've dealt with EVER!!! Made my next service appointment already!
Junior and Jeremy in Service were very helpful. One of my best experiences. Very knowledgeable and helpful. I appreciate all of their help. Thank you!
Jim, Matt and Tony were great to deal with and switched from BMW to MB. The dealership was a driving factor in my decision. Thanks all.
Lack of communication, transparency and genuine care was concern. No attention to the details for the buyer and their only priority was selling the car. Buying a car is a process. Buying anything that is an investment is about the experience. That experience involves the people you deal with each step of the way. Simply put, Napleton Schereville lacked the integrity and care for customer I was expecting. I recently leased a Volvo from them and was disappointed in the lack of care through the process. Overall, truly disappointed in lack of communication, transparency and attention to detail. Wish I ... Read More DealerRater - Aug 28, 2020
The folks at Napleton were easy to deal with. Very efficient and knowledgeable. A good experience for both of us. I would recommend them to anyone.
Making an appointment was easy, bringing my car in for service was flawless, getting my car after service was completed was satisfactory. No hassles, service personnel were polite and mechanic was efficient in his work.
The guys at Napleton Mercedes are always great! Thorough and swift service, and I absolutely love the brand new show room! I felt like I bought a new car, instead of having my used one serviced!!
The facility is very clean and the service department does what they can to provide additional savings on scheduled maintenance. Even though I booked my appointment three weeks in advance and requested that a loaner car be provided since the work was going to take most of the day, when I arrived they informed me that there were not loaner cars. They offered to reschedule or they could give me a ride home. I was more than happy to take them up on the offer of a ride home to Valparaiso and the gentleman that drove me home was absolutely ... Read More DealerRater - Aug 13, 2020
Great experience overall .. they are happy to work with you .. they answer all your questions .. explained everything ..Jim helped me out through all this process.
I had the pleasure of doing business with Napleton Volvo recently and Vince and Mike made the whole experience easy and effortless Thank you Guys
Clean facility, friendly staff! Great customer service, wonderful test drive route, sales advisor Jim very friendly, knowledgeable and did everything ti keep me as a customer
I was treated very well and I don't have time to make any additional remarks. In fact had I known that I would have to give a 25 word review, I would have declined to respond at all.
Tony, Vince and Brandon were great. They made the selection and purchase of our new vehicle easy and painless. Like a visit with old friends.
The Service department was awesome. Joseph greeted me and I was helped as soon as I got there. I was told it would take approximately 3 hours before my car would be ready but it was ready way before that. I will definitely be back. Thanks so much!
Great dealership everyone was kind and very professional good people. I appreciate the time there team took to give me the best and courteous service . Thanks
Excellent service. Everyone is very helpful and considerate. I’m a 35 year MB owner. Thank you for all you have done over these years
A wonderful experience. I have been buying Mercedes Benz from 1986 .The vehicles and the service has always been the best thanks to the wonderful staff.
Service was excellent. The service team picked up my car and left a loaner car for my convenience in case I needed to use a car. They called me and kept me informed when my car would be ready and delivered. I appreciated the pick up and delivery service especially during this COVID-19 pandemic. I felt safer not having to expose myself to a public waiting room.
The best service. Staff is always cordial/courteous. T. Turco, V. Fiore,, J. Durant. et all are a pleasure to deal with. Yes, yes yes
I had issue with check engine light coming on. They replaced both NOX sensors. They tested car prior to returning it back to me. It runs fine.
Very happy with my "new" car! Staff made it a great experience. Everyone was very accommodating and We feel like we made a fantastic deal.
This is the third Mercedes I have bought from them Always a good deal, willing to work with the customer. Thanks Again Every Thing went real smooth Just like a Mercedes
While visiting my daughter, I took my Mercedes to Napelton Autowerks of Indiana for service. The staff is extremely efficient and professional. Mr. Joe Durant in service took care of me and did an excellent job which I'm grateful for. The office of the building is very comfortable and I was able to do quite of bit of work there while waiting on my car. I would HIGHLY recommend Napleton Autowerks to anyone who may not only need a car or service. I'll be returning to have all my car's needs taken care of even though I ... Read More DealerRater - May 8, 2020
Jim was very easy to work with and talk to, We took a test drive, agreed on a price and everything went very smooth. Thanks to everyone
Was a quite enjoyable experience mostly done over the phone and internet so was a new experience for me but it ended up being ok Mike Walsh and Tony Turco where easy to deal with so made it an overall good experience. Aime
Professional, excellent service. Highly recommend. Great General Manager. Brought my car in for a recall and the job was performed within a reasonable time. Clean environment!
Jim and Vince were a pleasure to deal with. This is the second vehicle we have purchased from Napelton Volvo and would highly recommend this dealership.
I was extremely happy with my experience at Napleton Autowerks! They treated me as if I was the most important customer they had. Very friendly and easy going with no pressure to purchase. Ultimately, they delivered the car I was looking for and I couldn’t be happier!
Car was listed at $40k on website, dealership attempted to charge $2k over the price listed and could not provide the original sticker price at point of sale. Sales manager R. Buss was very rude and sales rep. Made no effort to explain features in car. Worst new car buying experience!
We just purchased a 2020 GLC 300W4 SUV. Jim Dwyer was absolutely courteous, professional, and mindful of our time. He didn't play any snarky games that car salesmen are sometimes known for. Since this is our first Mercedes-Benz, Jim gave us an excellent introduction to and orientation of the vehicle before we drove home, satisfied that we made the correct selection of a dealership.
Joe Durant et.al. took care of the necessary maintenance throughout the ten plus years that I have driven my Volvo. I am always treated courteously and any and all concerns that I have are dealt with professionalism. I am pleased with the service I receive.
Previously taking my car to a different dealership service center in Chicago. Will be using Napleton from now on. Service adviser was great to work with.
We worked with Vince and Mike - they were helpful and responsive but did not pressure us. The overall sales experience was great and surprisingly easy. Tracy was very efficient and friendly. Thanks to the entire staff for making car buying an enjoyable experience.
Great service , I purchased a car from Vince and Jim , great guys . Tracy at financing is awesome , roger is very welcoming and easy to deal with , they made the process so smooth . G Wagon
Brandon helped me out a lot. He took the time to explain things clearly it was an amazing experience! Thank You Brandon, Great Customer Service!
This is my first experience with Napleton of Indiana. I previously had my car serviced at the Volvo in Orland Park but a few months ago we moved to Crown Point. When I called Napleton for an appointment I was impressed with the quality of care and professional service from Napleton. When I took my car in - the service department was OUTSTANDING and extremely helpful. My car was returned spotless!!! Thank you for your excellent service.
the team at Napleton took care of my car and myself fully. i was provided excellent service in a timely manner and offered a loaner vehicle since it would take a fullday to finish the work, very nice. Thanks. thomas
Staff was friendly and professional. Service was reviewed with recommended items and an explanation of service allowances was provided. I was offered a ride if I needed one. I received a phone call when my vehicle was ready for pickup.
Thanks, Junior for taking care of my car. I was treated in a very good way, and will bring my car soon for other services as well!
Our service attendant was friendly, attentive and professional. The work we requested was provided in a timely manner and to our satisfaction. Good job by the Napleton team.
All of the service personnel are very knowledgeable and willkng to help the customers. I would recommend them to other car owners or those liooking for a vechicle.
I appreciated the service I received from Brandon Lopez and the Alfa tech during my last two services. They have been honest and communicated openly about the difficulties with my Stelvio. I feel confident in their work and trust them both.
Everyone was helpful to me in the service and the sales departments. I would definitely recommend Napleton Mercedes Benz to other people that own a Mercedes Benz like myself. I also, will probably purchase my next Mercedes Benz from Napleton.
Great people! Great cars! And will work with you for pricing... Loved it! Everyone is so friendly and ready to get right to your needs!
First of all, the reviews on the front page that you see are mostly from the employees there.
Very displeased with this experience, all they are after is your money. I brought my Mercedes to get some things fixed and they held on to the vehicle from June til October. That’s FOUR months!!! Joe Durant from service was the one ‘helping’ me with the vehicle and he was the most unprofessional person I have ever worked with. Every time I would call to get an update, he was of no help, very rude, and he would just feed me ... Read More DealerRater - Oct 14, 2019
After contacting several other dealerships, I decided to shop with Napleton... despite being an hour from my house. Roger, Jim, Natalie, and Tracy were all extremely helpful and professional. They bent over backward to make sure I was extremely well taken care of. I drove home in a spectacular new Volvo and couldn’t be happier!
The customer service was first class. The department was running behind and appointment times were being pushed back. The service department did everything possible to keep everyone happy and satisfied in a very difficult situation and all with a smile.... TTHAT'S TRUE CUSTOMER SERVICE!
Mike was knowledgeable, personable, and helpful in every way. Thanks also to Chris and Tony. All in all a great team to do business with. And, I love my new Benz!
I hate the car buying process and have always viewed it as a necessary evil. I no longer feel that way after my purchasing my Volvo at Napleton. I was warmly greeted by GM Tony, and offered refreshments which immediately put me at ease. I was introduced to Joey Dicesare who would be my salesman. Joey was very friendly and VERY knowledgeable about the product he was selling. Took the test drive and fell in love with the XC90, all the while Joey was showing and telling me all about the safety features which was ultimately the reason I decided ... Read More DealerRater - Sep 10, 2019
Service was great. The dealership had an appointment for me based on my availability. Will definitely be back. Nice working with such friendly and nice people.
They were very quick (meaning no hassle) which is rare for a car dealer. Made sure we understood everything and we were happy every step of the way.
I had a recall on the Air Bags on my Mercedes that I was working with GURLEY LEEP MERCEDES service dept. for about 6 to 8 months in Mishawaka IN. I canceled one time because they wanted me to drop the car off and I had no way to get back home, never was offered a loaner. after that Every time I thought I was going to get my car repaired Gurley would call and cancel my appointment saying they could not get the air bags, they said they would call me when they come in. Well they never called so I ... Read More DealerRater - Aug 31, 2019